!!!READ THIS!!!
Yes, here again the hint that something can go wrong.
You can also use the "Rescue and Smart Assistant Tool" from motorola. You can find the link below.
Please read the instructions carefully and with caution. Think along and try to understand everything and not just go for it.
I try to explain everything. If you have any suggestions for improvement to make the instructions easier to understand, please write to me. I am just one person. I may make mistakes or things may happen differently to you than expected.
Furthermore, there is no guarantee.
Important! Do these two steps first.
The Platform tools drivers must also be installed in the Windows system, otherwise the instructions will not work.
Go to Settings -> About Phone and check your model.
There are two things under Model and Software channel.
1. model: The code is important there. Here is my code as an example: XT2347-2
2. software channel: It says "reteu" in my case
We write both things down.
If you cannot find the model number, then you can click on Model and there you will have your model number twice.
We also need a number like in the example:
XT2347-2
If you have not already done so, please write it down.
If your device no longer starts, you can also read these things in the bootloader.
You can see how to boot into the bootloader below.
On my picture this is the 3 line.
There is a lot written there and we ignore everything up to the point "EUAPEMDSDS"
What does this mean?
For me, the "EU" stands for EUropa
I don't know where "APEM" stands for, but the next one is important.
"DSDS" always stands for Dual Sim at motorola.
Please write down the whole code (EUAPEMDSDS). This is important so that we can download your Rom right away.
In the fourth line you will find
"Product/Variant", there you will also find your model number. In my case this is again "XT2347-2".